Systemics-PAB (Poland) has become a new partner of CPM Ltd., granting access to leading network monitoring and independent QoE benchmarking services for mobile operators and regulators worldwide. Systemics-PAB solutions assist in understanding the user experience and address the variety of issues affecting quality in mobile and fixed networks.
Expert know-how developed over many years, combined with large-scale operations and efficient cloud-based data post processing, gives Systemics-PAB an unparalleled flexibility in conducting high-quality and complex projects in multiple countries and covering all technologies. Moreover, Systemics-PAB offer up-to-date experience with initial deployment of 5G technology, its site and network acceptance suite and unique competitor insights that can be used to turn network performance into a competitive advantage.
Systemics-PAB is also a member of ETSI working group developing guidance for the quality of services testing in mobile networks.
CPM Ltd. laboratory tests were successfully completed to validate the compatibility of GlobalInformService equipment with standard 4G RAN interfaces within a multi-vendor LTE mobile communication network.
All necessary tests were conducted to confirm the proper operation of the packet core (EPC + HSS) with the GlobalInformService 4G eNodeB (model R18F).
"Our company successfully works with telecom operators in Russia and we are pleased to collaborate Russian manufacturers of telecommunication solutions. We have been long acquainted with the GIS team and can confirm their high level of professionalism," said Nikolay Kondratyev, CTO of CPM.
CPM has signed a partnership agreement with NFWare, a Russian telecommunications solutions manufacturer. NFWare currently offers customers and partners an innovative product portfoio, including a virtual Load Balancer and a virtual Carrier Grade Network Address Translation (CGNAT).
All NFWare products are designed specifically for virtual and cloud environments with globally acknowledged technical and functional features. The NFWare CGNAT solution was successfully tested by a joint team of specialists, as a result of which the new technology was proposed as a solution for several projects.
CPM Ltd. became an official Red Hat solution provider. "All earlier projects with Red Hat solutions were implemented as part of partnership agreements with other vendors that integrated Red Hat products. A direct partnership with Red Hat is an important for building our company’s, as well as a significant expansion of our capabilities in project implementation. We can now use approaches and technologies more flexibly, which will have a positive effect on project launch timing and cost," commented Igor Ponamarev, CPM CEO.
Red Hat is an American company, a leading manufacturer of open source software based on the Linux operating system: Red Hat Enterprise Linux is used to deploy mission-critical applications in leading telecommunication companies, as well as on global stock exchanges and financial institutions. Red Hat products are compatible with leading hardware and software vendor products.
CPM Ltd, a leading Moscow systems integrator specializing in projects in the networks of mobile operators and IT infrastructure, has installed the BroadForward Diameter Monitoring Controller (DSC) node for Tinkoff Mobile. Now the operator can use the advanced features of Diameter-Routing (DRA), Diameter-Edge Agent (DEA) and geo-reserved HSS front-end.
BroadForward DSC is an interworking node that provides multiprotocol routing and supports Diameter, SS7, SIP, ENUM, RADIUS, and HTTP. The DSC solution is widely used by the world's leading mobile operators, MVNOs and IPX providers. It provides users with the ability to independently manage converged signaling scenarios in Wi-Fi networks, as well as in 2G, 3G, 4G, and even 5G. Ivan Boyarinov, Technical Director, Tinkoff Mobile, comments: “Tinkoff Mobile pays great attention to the quality of service delivery and customer satisfaction. By choosing CPM and the BroadForward DSC solution, we improved routing flexibility and interaction with roaming partners on our network. Thanks to the introduction of DSC, our customers, for example, can use LTE roaming in 240 countries without interruption.”
Nikolai Kondratyev, Technical Director, CPM Ltd. has added: “We have a great experience in the field of telecommunications, and we have been a partner of BroadForward company for years. We are proud that Tinkoff Mobile chose us to supply the BroadForward Next Generation DSC node, which allows the operator to continuously provide communication services both in Russia and abroad.”
Taco Schoute, CEO of BroadForward, also commented: “We are very pleased to work with CPM on this project. Increasingly, operators are choosing flexible software solutions for their networks. BroadForward DSC was designed from the ground up to support operators, including such as Tinkoff Mobile. The solution allows to manage and control the signal load of various technologies and access networks.”
Summa Networks, one of the leading HLR / HSS providers for MVNOs and providers of broadband Internet access and telecommunications services, announced the implementation of NextGen HSS (Home Subscriber Server) into the network of the Russian mobile operator Tinkoff Mobile. The solution is deployed by CPM Ltd., a leading Moscow system integrator specializing in applications and infrastructure for communication networks. Carrier-grade NextGen HSS from Summa Networks combines the capabilities of LTE HSS, IMS HSS and HLR (Home Location Register) into a single software solution that allows seamless interaction between 3G and 4G networks. NextGen HSS is particularly suitable for the needs of MVNO and providers seeking to provide smart home services, smart business and other IoT services. Summa Networks is also in the process of adapting the NextGen HSS to support 5G networks, which should appear soon.
Own HLR / HSS allows Tinkoff Mobile to serve clients more efficiently and quickly throughout Russia. For example, subscribers' SIM cards are no longer tied to the region of purchase - the operator’s clients can now change, restore and adjust personal data in any city convenient for them.
“Before the start of regional expansion, we were looking for a solution that allows us to route traffic in the most flexible way and speed up subscriber registration and the quality of their service,” said Ivan Boyarinov, Technical Director, Tinkoff Mobile. “We are grateful to our colleagues at CPM for helping us choose an experienced and reliable supplier, Summa Networks, who understands our business objectives and is ready to provide a high-quality, multi-functional solution.” According to Javier Martin, Summa Networks CEO, the project with Tinkoff Mobile will provide the company with a platform to expand its operations in Russia.
“We are pleased with the development of our relations with Tinkoff Mobile and CPM Ltd., as well as the possibility of increasing our presence throughout Russia,” said Martin. “Tinkoff Mobile is an ambitious mobile operator that seeks to properly use existing networks and is open to new technologies. The partnership between our companies will provide a solid foundation for meeting the future needs of operators in 3G, 4G and 5G network infrastructures.
IT company Tieto (Finland), one of the top 100 leading technology companies in the world, has become a new partner of CPM Ltd. Tieto Corporation has a wealth of experience working with Russian and foreign telecommunications service operators and offers solutions that meet modern industry standards and reflect the key features of the billing systems.
Among Tieto products there are solutions for nodes of signaling networks of telecom operators, including virtual ones. The partner offers a comprehensive solution, Evolution Signaling Controller (ESC), designed for signal control in 2G, 3G and 4G networks, as well as in 5G networks in prospect. The technology allows the use of existing capacity in the transition from outdated networks to modern ones and serves as a substitute for such individual solutions as STP, SRP, SGW, DRA and DEA. The solution includes a firewall that protects the network from network threats.
Metaswitch Networks (United Kingdom) has become a new partner of CPM Ltd., opening up access to an expanded product line and solutions for telecom operators. New features will be suitable for operators of fixed, mobile and virtual networks, as well as those who solve problems in the field of IMS and voice solutions.
Metaswitch Networks products allow telecom operators to remain competitive due to the efficient operation of the internal code and the ability to quickly implement new applications and services. Working with Metaswitch, telecom operators have the opportunity to change the traditional model — deploying proprietary equipment in central offices or in remote data centers — with a more flexible, cost-effective approach to launching software in public or private clouds. This can significantly reduce operating expenses, accelerate market entry and create competitive innovations in the service sector.
CPM Ltd. announces signing a partnership agreement with Summa Networks (In Reach Group holding, the Netherlands). As a result of this collaboration, CPM Ltd. Now it can offer its customers solutions based on Summa Networks NextGen HSS, which combines the functionality of LTE HSS, IMS HSS and HLR, including modules of Roaming Controls, EIR, AuC, etc.
Summa Networks develops and provides the latest telecommunications products that can be easily deployed both within the company and in cloud environments. Summa Networks NextGen HSS provides a gradual implementation of VoLTE / VoWIFI technologies, while retaining all the traditional 3G functionality.
Tele2, an alternative mobile operator, has launched a voice transmission service in LTE networks (VoLTE) for subscribers in the Moscow region. The first to experience all the possibilities of the new technology will be the owners of the Tele2 Midi LTE and Tele2 Maxi LTE smartphones. The list of devices with VoLTE support will constantly expand.
The VoLTE service is implemented with the active participation of CPM Ltd. (CPM Ltd. became a provider and integrator of the IMS platform (TAS, I / S-CSCF, IPSMGW, SBC) and the Cisco Policy Suite platform (PCRF)).
Tele2, the federal mobile operator, launched the "Wi-Fi calls" service (voice and text messaging via Wi-Fi) commercially based on the TeamSpirit Mobile Video Call SDK, the Spirit software engine integrated into the Mavenir (USA) platform.
In the context of reducing the use of traditional telecom services operators Voice over Wi-Fi (VoWiFi) is one of the most relevant technologies and a way to expand the coverage and capacity of a mobile operator’s network. VoWiFi (or Wi-Fi calling) is a technology that allows you to make voice and video calls, exchange text messages over the cellular network of a cellular operator via connecting to any Wi-Fi network.
The service “Wi-Fi calls” from Tele2 is implemented by Tele2, CPM Ltd. specialists. and Mavenir on the Mavenir IMS platform.
The “Wi-Fi calls” service is available for Tele2 subscribers on smartphones running the iOS (App Store) and Android (Google Play) operating systems.
CPM Ltd. company completed a project on the implementation of the CRM WDE Connector software, designed for the interaction of the Federal Contact Center of IC "VTB Insurance" Ltd., based on Genesys software and the MS CRM solution.
CRM WDE connector software was developed by CPM Ltd. under a partnership agreement with Genesys. After testing, the CRM WDE connector software was posted on the Genesys information portal with the purpose of its promotion and marketing.
International mobile operator V-Tell announced the implementation of the BroadForward BFX solution - Diameter Signaling Controller (DSC), which will allow the operator to provide Diameter routing, interoperability with traditional networks and launch of data roaming services in 4G networks.
Alexander Kurochkin CEO of V-Tell, commented: “Our success in LTE will depend on the rapid differentiation of services. With the BFX interface gateway, we now own our signaling network and have the ability to manage it. We can independently and immediately take measures to provide services and addressing the signaling problems that appear in our network, which unites many service providers. BFX offers such flexibility and adaptability of services at affordable prices, regardless of the providers and technologies."
CPM Ltd. specialists deployed the BroadForward solution in V-Tell, in the Diameter Routing Agent (DRA) functionality and the Diameter Edge Agent (DEA), as well as the common BFX platform for inter-network and inter-protocol exchange between Diameter, SS7 (MAP / CAP / INAP), RADIUS, HTTP, ENUM and LDAP.
As part of the MVNO project, CPM Ltd. provided, implemented and integrated Cisco VPC (Virtual Packet Core) and Cisco CPS (Cisco Policy Suit) solutions in MTT’s MVNO project. Within the project, CPM Ltd. company also shipped Cisco UCS server hardware to deploy GGSN \ PGW universal packet core based on Cisco Virtual Packet Core (VPC) and PCRF on the basis of Cisco Policy Suit (CPS). To date, work has been completed on the integration and testing of the GGSN / PGW node and the solution is being used to provide commercial communication services. The integration of the Cisco CPS / PCRF components with the MTT network infrastructure is close to the final and is scheduled to be completed in the summer of 2016.
“This is already the third full MVNO commercial project in Russia in which we are successfully implementing the Cisco VPC solution as GGSN / PGW / DPI. We are also actively working on several more similar projects in Russia and the CIS", - commented the technical director of CPM Ltd. Nikolai Kondratyev.
In December 2015, the RCS project was successfully completed on the MTC network. MTS introduced this technology as one of the first in the Russian market and today provides subscribers with the MTS Connect service, which competes with common OTT services such as skype, viber, whataspp (messaging, files exchange, presence service, home tariff roaming calls) using own mobile number as user ID. Through the use of standardized 3gpp architecture, RCS subscribers can make / receive voice calls, including incoming calls from regular landline phones. In the near future, as other operators build a standard architecture, it will be possible to exchange files, messages, presence status and calls with RCS subscribers of other operators.
Within the project the IMS core from Nokia, the RCS server manufactured by Mitel (formerly Mavenir), a software downloadable client from Summit-Tech, was integrated.
CPM Ltd. company acted as a supplier and integrator of RCS servers from Mitel, providing chat, group chat, file sharing, deferred delivery of messages and files services, presence service.
CPM Ltd. became the winner of the Tele2 Russia competition for the supply and integration of universal 2G / 3G / 4G packet core solutions, as well as PCRF and Traffic Optimization System solutions. Within the framework of the project, Cisco (EPC + PCRF) and OpenWave Mobility (TOS) solutions were used.
Osnova Telecom, which builds the federal LTE network, tested the server solution for VoLTE and RCS by the American company Mavenir Systems. In Osnova Telecom, they called this solution alternative and did not exclude the possibility of using it on their network.
Osnova Telecom noted that the product was tested in Moscow on the operator’s own equipment. Its supplier was Mavenir Systems, an American company specializing in the development of software supporting the work of various services based on the LTE network, and the integrator was CPM. “This solution is fully virtualized, which significantly reduces the time and cost of its implementation,” Osnova Telecom representatives believe. “The tests performed showed good results and indicate the potential use of the Mavenir Systems solution.”
Osnova Telecom also noted that such solutions fit into the company's strategy, which is based on the transition from the traditional operator's role of a single data service provider to the whole range of services. At the same time, “the company not only selects solutions that are already on the market, but also actively initiates their improvement in order to increase the attractiveness for end users”.
Just the example of such work in Osnova Telecom was called the process of introducing a voice communication service based on 4G networks (Voice over LTE, VoLTE). At the same time, Osnova Telecom is working on the implementation of the concept of Rich Communication Services (RCS), which will allow the operator to provide various multimedia services. Among these new services is video communication in high-definition mode (HD Video call), advanced messaging service (Rich Messaging), which includes the ability to communicate within groups of users. In addition, Osnova Telecom investigated RCS file sharing service and a number of opportunities related to obtaining information about the location of subscribers (RCS Location Information) and various types of communication with other users of the network (RCS Presence).
CPM Ltd. company was selected as a supplier of hardware and software solutions of Cisco within the project of Osnova Telecom. In addition, specialists of the CPM Ltd. company are responsible for integrating the Cisco ASR5000 MME / SGW / PGW EPC LTE packet core solutions and Cisco PCRF solution with the RAN infrastructure and OSS / BSS elements, as well as implementing and integrating infrastructure of the transport network and the Mobile Backhaul network based on the Cisco ASR 9000, 903 and 901 solutions.
As part of the first stage of the tender for the supply of LTE equipment, Osnova Telecom purchased base stations from Alcatel-Lucent, and a network core from Cisco. The company is preparing to open a new stage of the tender next week.
About this portal ComNews told the General Director of Osnova Telecom, Mikhail Petrov. According to him, the operator has entered into a framework contract for the supply of 2 thousand base stations. Alcatel-Lucent is responsible for the radio, and Cisco is responsible for the core of the future network. The first network will be launched in Naberezhnye Chelny.
Earlier, representatives of Osnova Telecom announced that the company had chosen Alcatel-Lucent and Huawei as suppliers of the first batch of equipment (see ComNews digest dated March 21, 2013). Mikhail Petrov clarified to ComNews reporter that these were interim results of the tender, which consists of several stages.
"The company plans to hold a new stage of the tender for the supply of equipment in April," a company spokesman said yesterday. Osnova Telecom initially planned to build LTE networks in 20 cities with a population of 300 thousand to 500 thousand people, and later announced that it intends to reach 40 cities with mobile broadband access networks in LTE standard.
A Cisco spokesperson clarified to ComNews reporter that the products supplied will include elements of a packet core based on Cisco ASR5000 equipment and elements of a transport network based on Cisco ASR 9000, 903 and 901 equipment. The packet core will be located in three cities - Moscow, St. Petersburg and Samara, and the network will be distributed in all subjects of the Russian Federation.
"The project is of strategic importance, its value has not been disclosed," - said a Cisco representative. According to him, the contract for the supply of equipment has already been signed, and the delivery itself will occur approximately within two months. The project is planned to be implemented by the end of the summer.
A representative of Osnova Telecom added that 2,000 contracted base stations would be enough to build networks until mid-summer, in parallel, in the next stages of the tender, the operator will select vendors for further development.
CPM announces the signing of a distribution agreement with Mavenir Systems Inc (USA), under which it plans to deliver Mavenir products and solutions, as well as provide implementation and technical support services for these solutions in the telecommunication markets of the Russian Federation and the following countries: Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan.
Mavenir is a leading provider of network software solutions that provide voice, video and Rich Communication Services based on IP for communications service providers around the world. The proposed solutions provide new generation services such as Rich Communication Services (including RCSe and RCS 5.1), VoLTE and voice over Wi-Fi (VoWi-Fi).
The mobile operator Sky Link completed the modernization of the packet data serving node (PDSN) and the migration of data services traffic based on the Cisco ASR 5000 intelligent platform in the Voronezh, Vladimir and Krasnodar regions. The project, which will allow the operator to perform advanced functionality for filtering, distribution, prioritization and traffic management and quality of services (QoS), has been implemented by a team of Sky Link, Cisco and CPM, which is the project's system integrator. Earlier, a similar project was carried out in the Moscow region.
“The introduction of a new technical solution has allowed us to increase the bandwidth of the packet network, which is extremely important in the conditions of rapidly growing demand for multimedia and other high-speed services. Earlier, a similar project was implemented in the Moscow region, with plans for Izhevsk and Ryazan,” said Igor Litvak, deputy general director and operational director of Sky Link. “It should also be noted that intelligent functions for filtering, prioritizing and distributing traffic and managing quality of services (QoS) provide us with ample opportunities to provide new, including personalized services.”
“We are pleased that the experience and expertise of CPM specialists helped our long-term partner of Sky Link create a modern package core, which will become the basis for the further development of the operator,” said Andrei Borovkov, vice president of CPM. “The presence of a high-performance “intelligent” packet infrastructure is important both for the qualitative provision of traditional services and for the deployment of new generation applications.”
“Sky Link specialists made the right choice in favor of Cisco solution. The ASR 5000 system's support of various access technologies and packet core functionality for 2G / 3G / LTE networks together with integrated functions for in-depth traffic analysis will provide the operator with detailed control, flexible billing and subscriber session management, which, in turn, will allow the development of existing and the implementation of the new personalized services with minimal costs for expanding the network infrastructure, ”said Pavel Betsys, Cisco Russia / CIS business manager.
Support for various access technologies PDSN functions for 3G networks built on CDMA technology (including EV-DO Rev.A / Rev.B), as well as support for packet core node functions for 2G / 3G networks (SGSN and GGSN functions) and LTE networks (full support for MME, SGW and PGW functions) together with built-in service functions (in-depth analysis and traffic management, optimization of transport protocols, etc.) will give the operator the possibility of detailed control, flexible charging and subscriber session management, which, in turn, will allow to develop existing and introduce new personalized services with minimal costs to expand the network infrastructure ready for LTE implementation.
The Cisco ASR 5000 platform is a flexible solution that can be scaled as the subscriber base grows and new services are added. Cisco ASR intelligent networking services will enable real-time delivery of personalized services to users, as well as the development of new types of two-way business models. The high reliability of the platform in combination with the intelligent functions of load distribution between nodes provide stability and control of the specified parameters of service provision.
From October 2010 to November 2011 CPM has completed a project on an audit of the MOEX Group's application software.
In the course of the project, a classification of the applications was carried out, the connections of the applications used in the MOEX Group divisions among themselves as well as with external applications of third-party organizations were revealed.
As a result of the project, a functional model was built and a structured knowledge base about applications was created. In addition, CPM experts developed recommendations for improving the architecture of the MOEX Group's software complex.
As part of the third annual Cisco Expo Learning Club (CELC) forum, held on June 30 in Moscow, the award ceremony was held for winners of the open competition of the best histories of using Cisco products and solutions in Russia and other CIS countries organized by Cisco. 28 projects were submitted for the competition. The panel of judges selected 18 works, six of them became winners. In assessing the work of the jury, consisting of specialists from Cisco, took into account the innovativeness of the project, its effectiveness and technological originality, as well as economic feasibility. The winners in the nomination “The best success story in the segment of large enterprises” are:
The mobile operator Sky Link has completed the modernization of the packet data service node (PDSN - Packet Data Serving Node) and the migration of data services traffic to the Cisco ASR 5000 intelligent platform in the Moscow region. The project, which will allow the operator to perform advanced functionality for filtering, distribution, prioritization and managment of traffic and quality of services (QoS), has been implemented by a joint team of Sky Link, Cisco and CPM Ltd., Which has been the system integrator of the project.
“We are faced with the task of building a multi-standard network. PDSN modernization is an important step in the company's IT-infrastructure strategic development plan. Its implementation will improve the technical parameters of service provision and strengthen traffic management, which we began to use in content tariffs as the first among mobile operators in Russia, and later on - allow to switch to fourth-generation networks, ”says Andrey Lyapin, director of business units Sky Link Moscow and Sky Link Center.
Supports various access technologies for PDSN functions for 3G networks built on CDMA technology (including EVDO Rev.A / Rev.B), as well as support for packet core node functions for 2G / 3G networks (SGSN and GGSN functions) and LTE networks (full support of MME, SGW and PGW functions) together with built-in service functions (in-depth analysis and traffic control, optimization of transport protocols, etc.) will give the operator the possibility of detailed control, flexible billing and subscriber session management, which in turn will allow the development of existing and introduction of new personalized services with minimal costs to expand the network infrastructure ready for LTE implementation.
“It is planned that the next stage of implementation will be the launch of nodes in Voronezh, Vladimir and Krasnodar, and later in other regions. We are confident that Sky Link's specialists made the right choice and the capabilities of the Cisco ASR 5000 solution will be in demand not only for the provision of existing services of Sky Link, but also for future services based on LTE technology", commented Andrey Borovkov, vice-president of CPM Ltd.
“The launch of an innovative solution is an important milestone in the cooperation between Sky Link and Cisco. Sky Link is our strategic customer, and we are proud of the choice made by the first 3G operator in Russia. We hope that the use of ASR 5000 series equipment will allow the operator not only to create a high-performance packet infrastructure for servicing subscribers, but also to implement customer services that are new for the Russian market based on LTE infrastructure", said Pavel Betsys, CEO of Cisco Systems.
The Cisco ASR 5000 platform is a flexible solution that can be scaled as the subscriber base grows and new services are added. Cisco ASR intelligent network services will enable real-time delivery of personalized services to users, as well as the development of new types of two-way business models.
In the period from November 2010 to April 2011 CPM implemented a project to design a stratedgy for information and technology development for the Ugoria insurance company.
During the project, the current information architecture of the insurance company was analyzed, requirements and a target model of the information architecture were developed, and a modernization plan was designed - a plan for transition from the current to the target model.
CPM announced it has received the status of a Cisco Mobile Internet Technology Authorized Technology Provider (ATP-MIT). Company employees have completed the necessary training and successfully passed the exams in accordance with the requirements of Cisco for partners for the implementation and support of solutions for mobile service operators to obtain this status. ATP-MIT Certified Partner Status was obtained by CPM as soon as possible after approval of the condition of its receipt for Cisco partners.
The expertise of the company's employees in the mobile Internet solution line has been developing since 2008, when CPM received the status of a partner of the company Starent Networks, as a result of the acquisition of which the newly formed division of Cisco Mobile Internet Technology Group was created. The Cisco ATP-MIT status also confirms the availability of the necessary technological base, resources and expertise of CPM company specialists in providing implementation, integration and professional technical support services for Cisco MiTG solutions.
CPM is the first and currently the only certified partner of Cisco Mobile Internet Technology ATP in Russia.
MegaFon completed the modernization of the packet core of the communication network and the migration of traffic to the Cisco ASR5000 platform in the Central Region. The project was implemented by a joint team of MegaFon, Cisco, and CPM Ltd., which acted as a system integrator of the project.
"In 2010, MegaFon integrated more than 3 thousand kilometers of fiber-optic communication lines, mostly backbone ones, and significantly expanded network capacity in the Central Region. This is another step towards our company’s leadership in providing wired and wireless broadband Internet access services”, said Valentin Polozenko, technical director of the Central Branch of MegaFon OJSC.
The project of implementing Cisco equipment on the telecommunications network of the MegaFon Central Branch is the result of many years of work by our specialists in promoting Starent / Cisco solutions on the telecommunications market in Russia and other CIS countries. The capabilities and performance of the central branch packet network core will significantly increase the quality and number of data transmission services for MegaFon subscribers, - said the Vice-President of CPM Ltd, Andrey Borovkov.
During the period from November 2, 2010 to January 14, 2011 CPM has conducted an audit of information technology for Trust Bank. As a result of the audit, a large number of recommendations were developed and held by the Bank at a multilevel discussion, allowing to significantly improve the efficiency of the Bank’s IT services and optimize IT costs. Trust Bank thanked the leaders of the consultancy team - A.L. Telyatnikov and S.E. Kiryushin.
The Genesys Outbound interaction management platform was upgraded from preview mode to full mode in Skylink Contact Center. The new mode allows to increase the effectiveness of proactive contacts with customers and reduce the burden on operators. Provider of the solution was the CPM Ltd. company.
The delivery of Genesys Gplus Adapter for MS Dynamics CRM software for the Skylink contact center has been completed. This solution allowed Skylink to integrate the workplaces of contact center operators into a single client interaction management platform.
CPM has provided, installed and configured the equipment of the combined wireless data network node for MegaFon. With the commissioning of this node, which has high performance and meets the most modern requirements, the total data transfer rate in the MegaFon-Center network has increased by 4 times.
The equipment of the American company Cisco, the world leader in the field of network technologies, was installed and out into operation in the auto room of the Central branch of MegaFon. Today, MegaFon is the only company in Russia that launched this equipment into commercial operation, which can be used without additional modernization in LTE networks.
CPM has completed a pilot project to implement an automated system at Alfa-Bank to counter financial crime and money laundering based on solutions from Norkom Technologies.
The pilot project demonstrated the capabilities of Norkom solutions for detecting credit card fraud (DCF module) and countering money laundering (AML module - Anti-Money Laundering). In total, 11 scenarios for detecting potential cases of fraud were implemented: 5 scenarios for the AML module and 6 scenarios for the DCF module.
Bank employees were able to analyze the performance of detection scenarios, learn how to handle alerts about possible frauds generated by the system, and analyze cross-reference dependencies between transactions, alerts, accounts and customers to identify deeper links between them on real data.
CPM won a tender for the provision of technical support services to the contact center for Siberian Coal Energy Company (SCEC). The total number of jobs of the operators of the contact center of the company is 25.
CPM, together with the specialists of Synterra, completed the implementation of the Online Consultant application (Web chat) for MegaFon-Northwest, based on the capabilities of the Genesys platform. This solution will provide MegaFon-Northwest subscribers with a convenient tool for communicating with the company's specialists.
CPM specialists have developed their own customization tool for Genesys Agent Desktop. CC operators have access to a convenient interface for switching calls to the optimal for the client office of the company at the nearest metro station, with the ability to collect statistical information for use by the marketing department.
CPM became the first Russian company to sign a partnership agreement with Norkom Technologies, the market leader in automated systems for dealing with various types of financial fraud and money laundering. CPM aims to promote and support the company's products in the Russian market. The introduction of such a system in Russian banks will provide a higher level of customer protection, meet the requirements of regulatory agencies and will help in increasing confidence in banks from both Russian customers and foreign partners.
Norkom is a leading provider of innovative anti-financial fraud solutions for the global financial services market. The company's advanced solutions allow to effectively resist individuals and organizations involved in financial fraud and money laundering by taking prompt and well-thought-out protection measures by flexibly managing and updating Norkom's security system. Norkom’s solution package is based on a unique technology platform, an extensive knowledge base in financial security and a wealth of experience in working with clients. Norkom helps financial institutions in more than 100 countries around the world to reduce financial losses, protect their reputation, achieve compliance with regulatory requirements, improve operational efficiency and reduce information technology costs.
The second stage of contact center implementation for Coral Travel has been completed. The total planned number of jobs of the operators is 95.
Employees of CPM have been successfully certified by Genesys (part of Alcatel-Lucent) by System Consultant, Inbound Voice (GCP7-CIV) and Developer, Inbound Voice Routing (GCP7-DIV) qualifications. In total, at the moment, the company employees received 3 certificates: 2-CIV, 1-DIV.
CPM has successfully completed a pilot project for the implementation of a service-oriented integration platform for AlfaStrakhovanie. Within the project, an integration process was developed and successfully implemented to transfer information on insurance contracts and customers between several corporate applications of AlfaStrakhovanie. At the same time, a canonical data scheme was designed for the subject area of insurance contracts and company customers, and the integration process was developed in terms of integration patterns (a set of best practices for integrating enterprise applications through asynchronous messaging). The specificity of the project was the use of the product in open source Apache ServiceMix. The developed integration process successfully went through pilot operation and was recommended for industrial use. Thus, an experiment using open source solutions was considered successful. The experience gained during the implementation of the project on the design and development of integration components formed the basis of the development guide, based on which AlfaStrakhovanie employees will be able to develop new integration components on their own.
CPM delivered software and equipment for organizing outgoing telephone campaigns based on Genesys Outbound Voice solution for Synterra contact center. The kit includes a subscriber answer recognition server (Call Progress Detection), which significantly increases the system's ability to provide diverse outsourcing services.
According to the results of the competition for the provision of contact center support services, Ingosstrakh entered into an agreement with CPM. More than 150 workplaces of contact center operators were taken for service.
The first stage of the contact center implementation project for Coral Travel has been completed. CPM specialists implemented integration with the system used by Coral Travel based on the Cisco Call Manager solution, which made it possible to complete the work in a short time with minimal costs. The contact center of the company will be able to handle different types of customer calls - not only standard telephone calls, but also multimedia: email, chat.
CPM has developed and implemented a solution for managing call records of operators for the contact center of Coral Travel.
CPM will provide technical support services to the Synterra contact center. The total number of jobs of the operators is 160.
CPM and R&P Consult conducted a joint audit of the infrastructure of the contact center of Mosenergosbyt. During the audit, an analysis of the current state of affairs was carried out, a KPI assessment was made, and a customer service forecast was built depending on the configuration of CC resources. According to the results of the work, the customer was provided with recommendations on the development of the contact center and optimization of business processes.
CPM is starting a project to implement a contact center for Coral Travel, one of the largest tour operators in Russia. The solution is based on the Genesys software platform. The first stage is the installation of the Genesys Express package and its integration with the existing corporate telephony system based on Cisco Call Manager. The project provides for further expansion of CC to Genesys Enterprise Routing.
The mobile operator Sky Link starts servicing Moscow region subscribers in a unified contact center (UCC), and also starts receiving and processing calls from the North-West region in test mode. CPM is the supplier and integrator of the Unified Contact Center solution. The main platform for organizing the software and hardware of the contact center is Genesys software. The contact center of Sky Link was formed within the framework of creating a single federal operator based on regional operating companies in order to unify business processes and ensure uniform standards of customer service throughout the territory of presence.
Stratus Technologies is back on top. Two years in a row, in 2007 and 2008, Stratus Technologies, the main distributor of which is CPM, received InfoWorld Technology of the Year awards for the best fail-safe equipment. In the coming 2009, having met expectations, Stratus Avance received the title of the best fault-tolerant server solution of 2009 for small and medium-sized enterprises, then once again confirmed its unique reliability, as well as world fame.