The operation of the 5G test zone in the Kazan subway has been extended until mid-2022. The latest drive tests on site showed that peak data downloads exceed 4000 Mbps. In June 2021 Tele2 together with CPM system integrator, Cisco and Nokia, launched a 5G pilot zone at all underground stations of the Kazan subway. As part of the project a dedicated fifth-generation network infrastructure based on a Cisco solution packet core and a Nokia radio subsystem was deployed.

Cisco has implemented CUPS, a technology for separating control planes and transferring user data, which allows to achieve consistently high download speeds. Based on this solution Tele2 built highly scalable distributed core networks with the ability to move the data and application plane to the network edge, ensuring minimal connection speed / network delays. The joint team of specialists was quick and efficient in solving the many non-standard technical tasks on integrating the test zone into the existing infrastructure of the telecom operator. The launch of the 5G network in such a complex infrastructure facility was implemented with the support of the government of the Republic of Tatarstan.

Today Tele2 subscribers that own smartphones with 5G support and for whom Tatarstan is their home region can test ultra-high-speed Internet at all underground stations of the Kazan subway. Subscribers of other mobile operators can test the speed of the 5th generation technology at the Kremlevskaya station. To connect one needs to select the “Tele2WiFi5G” network in the Wi-Fi access settings. The 5G network works both on the platform and near the station’s entrances.

Ravil Khaibullin, Director of the macro-region "Volga" at Tele2 says: “The results of the first stage of testing show the stable interest of users in the new technology; subway passengers are actively used 5G. There are currently no fifth-generation commercial networks in Russia and device penetration is still low. However, it is already possible to evaluate the possibilities of the new communication standard, both in terms of subscriber activity and the needs of business and government entities. This is especially true in connection with the exponential growth of mobile Internet consumption on the current 4G infrastructure.”

Connected links: ITNews Kommersant

CPM has partnered with 6WIND, a French provider of virtualized, cloudified, distributed high performance & secure networking software solutions to support new applications such as 5G, IoT, SD-WAN.

6WIND software is deployed globally, allowing customers to replace expensive hardware with flexible software solutions for routing and end to end security use cases. Through its product portfolio, 6WIND delivers software solutions to address applications like Telemedicine, AI, RPA, Automation, Machine Learning, Smart City, etc.

NetNumber (Massachusetts, USA) has become CPM’s new partner, opening access to a line of centralized signaling and routing controll (CSRC) solutions The partner has a depth of knowledge and accomplishment in software-based signaling management, orchestration, cloud and security that helps customers future-proof their infrastructure.

NetNumber aids in digital transformation of global telecom operators by ensuring InterGENerational™ Network Performance with the industry’s first cloud-native CSP platform with concurrent support for 2G, 3G, 4G, and 5G.

CPM in partnership with IT Service LLC and distributor ElcoreDistribution AG has reached an agreement on the supply and deployment of 2G/3G/4G Packet Core solutions provided by Cisco to one of the largest telecom operators in Tajikistan - Babylon-Mobile. As part of the project MME/SGSN and SAEGW/GGSN nodes will be upgraded in data processing centers in Dushanbe and Khujand. The proposed solution architecture includes geographical redundancy between the sites.

CJSC "Babylon-Mobile" is a mobile operator in Tajikistan. The company provides communication services in the GSM 900/1800, 3G-UMTS/3.5G-HSDPA and 4G/LTE standards. Babylon-Mobile has created the best conditions in order for its subscribers to use all of the advantages of GSM/UMTS/LTE mobile communication through a wide range of services. The company's network coverage is 95% of the populated territory of the Republic of Tajikistan.

IT provider Airspan Networks Inc. (USA) with project portfolio of over 300 large network projects in more than 100 countries has become a new partner of CPM Ltd. Airspan is a multi-award-winning 4G, 5G, transport & fixed access network densification solution provider.

Among Airspan’s products is the Air5G OpenRANGE mmWave and Sub 6 GHz platforms that provide flexibility and lay the foundation for transformational 5G architectures and fully virtualized 5G networks. Airspan Networks Inc. also addresses non-mobile carrier and private network deployment including the needs of fixed Internet Service Providers.

Systemics-PAB (Poland) has become a new partner of CPM Ltd., granting access to leading network monitoring and independent QoE benchmarking services for mobile operators and regulators worldwide. Systemics-PAB solutions assist in understanding the user experience and address the variety of issues affecting quality in mobile and fixed networks.

Expert know-how developed over many years, combined with large-scale operations and efficient cloud-based data post processing, gives Systemics-PAB an unparalleled flexibility in conducting high-quality and complex projects in multiple countries and covering all technologies. Moreover, Systemics-PAB offer up-to-date experience with initial deployment of 5G technology, its site and network acceptance suite and unique competitor insights that can be used to turn network performance into a competitive advantage.

Systemics-PAB is also a member of ETSI working group developing guidance for the quality of services testing in mobile networks.

Arista Networks (Santa Clara, USA) has signed a partnership agreement with CPM Ltd., providing access to a wide range of products and solutions for cognitive cloud networking in data centers. Arista’s award-winning platforms deliver availability, agility, automation analytics and security through CloudVision® and Arista EOS®, with speeds ranging from 10 to 400 gigabits per second.

At the core of Arista's platform is the Extensible Operating System (EOS™), an innovational network operating system with single-image consistency across hardware platforms, and modern core architecture enabling in-service upgrades and application extensibility.

CPM Ltd. laboratory tests were successfully completed to validate the compatibility of GlobalInformService equipment with standard 4G RAN interfaces within a multi-vendor LTE mobile communication network.

All necessary tests were conducted to confirm the proper operation of the packet core (EPC + HSS) with the GlobalInformService 4G eNodeB (model R18F).

"Our company successfully works with telecom operators in Russia and we are pleased to collaborate Russian manufacturers of telecommunication solutions. We have been long acquainted with the GIS team and can confirm their high level of professionalism," said Nikolay Kondratyev, CTO of CPM.

CPM has signed a partnership agreement with NFWare, a Russian telecommunications solutions manufacturer. NFWare currently offers customers and partners an innovative product portfoio, including a virtual Load Balancer and a virtual Carrier Grade Network Address Translation (CGNAT).

All NFWare products are designed specifically for virtual and cloud environments with globally acknowledged technical and functional features. The NFWare CGNAT solution was successfully tested by a joint team of specialists, as a result of which the new technology was proposed as a solution for several projects.

IT company Tieto (Finland), one of the top 100 leading technology companies in the world, has become a new partner of CPM Ltd. Tieto Corporation has a wealth of experience working with Russian and foreign telecommunications service operators and offers solutions that meet modern industry standards and reflect the key features of the billing systems.

Among Tieto products there are solutions for nodes of signaling networks of telecom operators, including virtual ones. The partner offers a comprehensive solution, Evolution Signaling Controller (ESC), designed for signal control in 2G, 3G and 4G networks, as well as in 5G networks in prospect. The technology allows the use of existing capacity in the transition from outdated networks to modern ones and serves as a substitute for such individual solutions as STP, SRP, SGW, DRA and DEA. The solution includes a firewall that protects the network from network threats.

Metaswitch Networks (United Kingdom) has become a new partner of CPM Ltd., opening up access to an expanded product line and solutions for telecom operators. New features will be suitable for operators of fixed, mobile and virtual networks, as well as those who solve problems in the field of IMS and voice solutions.

Metaswitch Networks products allow telecom operators to remain competitive due to the efficient operation of the internal code and the ability to quickly implement new applications and services. Working with Metaswitch, telecom operators have the opportunity to change the traditional model — deploying proprietary equipment in central offices or in remote data centers — with a more flexible, cost-effective approach to launching software in public or private clouds. This can significantly reduce operating expenses, accelerate market entry and create competitive innovations in the service sector.

CPM Ltd. announces signing a partnership agreement with Summa Networks (In Reach Group holding, the Netherlands). As a result of this collaboration, CPM Ltd. Now it can offer its customers solutions based on Summa Networks NextGen HSS, which combines the functionality of LTE HSS, IMS HSS and HLR, including modules of Roaming Controls, EIR, AuC, etc.

Summa Networks develops and provides the latest telecommunications products that can be easily deployed both within the company and in cloud environments. Summa Networks NextGen HSS provides a gradual implementation of VoLTE / VoWIFI technologies, while retaining all the traditional 3G functionality.

Tele2, an alternative mobile operator, has launched a voice transmission service in LTE networks (VoLTE) for subscribers in the Moscow region. The first to experience all the possibilities of the new technology will be the owners of the Tele2 Midi LTE and Tele2 Maxi LTE smartphones. The list of devices with VoLTE support will constantly expand.

The VoLTE service is implemented with the active participation of CPM Ltd. (CPM Ltd. became a provider and integrator of the IMS platform (TAS, I / S-CSCF, IPSMGW, SBC) and the Cisco Policy Suite platform (PCRF)).

Tele2, the federal mobile operator, launched the "Wi-Fi calls" service (voice and text messaging via Wi-Fi) commercially based on the TeamSpirit Mobile Video Call SDK, the Spirit software engine integrated into the Mavenir (USA) platform.

In the context of reducing the use of traditional telecom services operators Voice over Wi-Fi (VoWiFi) is one of the most relevant technologies and a way to expand the coverage and capacity of a mobile operator’s network. VoWiFi (or Wi-Fi calling) is a technology that allows you to make voice and video calls, exchange text messages over the cellular network of a cellular operator via connecting to any Wi-Fi network.

The service “Wi-Fi calls” from Tele2 is implemented by Tele2, CPM Ltd. specialists. and Mavenir on the Mavenir IMS platform.

The “Wi-Fi calls” service is available for Tele2 subscribers on smartphones running the iOS (App Store) and Android (Google Play) operating systems.

International mobile operator V-Tell announced the implementation of the BroadForward BFX solution - Diameter Signaling Controller (DSC), which will allow the operator to provide Diameter routing, interoperability with traditional networks and launch of data roaming services in 4G networks.

Alexander Kurochkin CEO of V-Tell, commented: “Our success in LTE will depend on the rapid differentiation of services. With the BFX interface gateway, we now own our signaling network and have the ability to manage it. We can independently and immediately take measures to provide services and addressing the signaling problems that appear in our network, which unites many service providers. BFX offers such flexibility and adaptability of services at affordable prices, regardless of the providers and technologies."

CPM Ltd. specialists deployed the BroadForward solution in V-Tell, in the Diameter Routing Agent (DRA) functionality and the Diameter Edge Agent (DEA), as well as the common BFX platform for inter-network and inter-protocol exchange between Diameter, SS7 (MAP / CAP / INAP), RADIUS, HTTP, ENUM and LDAP.

In December 2015, the RCS project was successfully completed on the MTC network. MTS introduced this technology as one of the first in the Russian market and today provides subscribers with the MTS Connect service, which competes with common OTT services such as skype, viber, whataspp (messaging, files exchange, presence service, home tariff roaming calls) using own mobile number as user ID. Through the use of standardized 3gpp architecture, RCS subscribers can make / receive voice calls, including incoming calls from regular landline phones. In the near future, as other operators build a standard architecture, it will be possible to exchange files, messages, presence status and calls with RCS subscribers of other operators.

Within the project the IMS core from Nokia, the RCS server manufactured by Mitel (formerly Mavenir), a software downloadable client from Summit-Tech, was integrated.

CPM Ltd. company acted as a supplier and integrator of RCS servers from Mitel, providing chat, group chat, file sharing, deferred delivery of messages and files services, presence service.

CPM Ltd. became the winner of the Tele2 Russia competition for the supply and integration of universal 2G / 3G / 4G packet core solutions, as well as PCRF and Traffic Optimization System solutions. Within the framework of the project, Cisco (EPC + PCRF) and OpenWave Mobility (TOS) solutions were used.

Osnova Telecom, which builds the federal LTE network, tested the server solution for VoLTE and RCS by the American company Mavenir Systems. In Osnova Telecom, they called this solution alternative and did not exclude the possibility of using it on their network.

Osnova Telecom noted that the product was tested in Moscow on the operator’s own equipment. Its supplier was Mavenir Systems, an American company specializing in the development of software supporting the work of various services based on the LTE network, and the integrator was CPM. “This solution is fully virtualized, which significantly reduces the time and cost of its implementation,” Osnova Telecom representatives believe. “The tests performed showed good results and indicate the potential use of the Mavenir Systems solution.”

Osnova Telecom also noted that such solutions fit into the company's strategy, which is based on the transition from the traditional operator's role of a single data service provider to the whole range of services. At the same time, “the company not only selects solutions that are already on the market, but also actively initiates their improvement in order to increase the attractiveness for end users”.

Just the example of such work in Osnova Telecom was called the process of introducing a voice communication service based on 4G networks (Voice over LTE, VoLTE). At the same time, Osnova Telecom is working on the implementation of the concept of Rich Communication Services (RCS), which will allow the operator to provide various multimedia services. Among these new services is video communication in high-definition mode (HD Video call), advanced messaging service (Rich Messaging), which includes the ability to communicate within groups of users. In addition, Osnova Telecom investigated RCS file sharing service and a number of opportunities related to obtaining information about the location of subscribers (RCS Location Information) and various types of communication with other users of the network (RCS Presence).

CPM Ltd. company was selected as a supplier of hardware and software solutions of Cisco within the project of Osnova Telecom. In addition, specialists of the CPM Ltd. company are responsible for integrating the Cisco ASR5000 MME / SGW / PGW EPC LTE packet core solutions and Cisco PCRF solution with the RAN infrastructure and OSS / BSS elements, as well as implementing and integrating infrastructure of the transport network and the Mobile Backhaul network based on the Cisco ASR 9000, 903 and 901 solutions.

ComNews informed

As part of the first stage of the tender for the supply of LTE equipment, Osnova Telecom purchased base stations from Alcatel-Lucent, and a network core from Cisco. The company is preparing to open a new stage of the tender next week.

About this portal ComNews told the General Director of Osnova Telecom, Mikhail Petrov. According to him, the operator has entered into a framework contract for the supply of 2 thousand base stations. Alcatel-Lucent is responsible for the radio, and Cisco is responsible for the core of the future network. The first network will be launched in Naberezhnye Chelny.

Earlier, representatives of Osnova Telecom announced that the company had chosen Alcatel-Lucent and Huawei as suppliers of the first batch of equipment (see ComNews digest dated March 21, 2013). Mikhail Petrov clarified to ComNews reporter that these were interim results of the tender, which consists of several stages.

"The company plans to hold a new stage of the tender for the supply of equipment in April," a company spokesman said yesterday. Osnova Telecom initially planned to build LTE networks in 20 cities with a population of 300 thousand to 500 thousand people, and later announced that it intends to reach 40 cities with mobile broadband access networks in LTE standard.

A Cisco spokesperson clarified to ComNews reporter that the products supplied will include elements of a packet core based on Cisco ASR5000 equipment and elements of a transport network based on Cisco ASR 9000, 903 and 901 equipment. The packet core will be located in three cities - Moscow, St. Petersburg and Samara, and the network will be distributed in all subjects of the Russian Federation.

"The project is of strategic importance, its value has not been disclosed," - said a Cisco representative. According to him, the contract for the supply of equipment has already been signed, and the delivery itself will occur approximately within two months. The project is planned to be implemented by the end of the summer.

A representative of Osnova Telecom added that 2,000 contracted base stations would be enough to build networks until mid-summer, in parallel, in the next stages of the tender, the operator will select vendors for further development.

CPM announces the signing of a distribution agreement with Mavenir Systems Inc (USA), under which it plans to deliver Mavenir products and solutions, as well as provide implementation and technical support services for these solutions in the telecommunication markets of the Russian Federation and the following countries: Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan.

Mavenir is a leading provider of network software solutions that provide voice, video and Rich Communication Services based on IP for communications service providers around the world. The proposed solutions provide new generation services such as Rich Communication Services (including RCSe and RCS 5.1), VoLTE and voice over Wi-Fi (VoWi-Fi).

The mobile operator Sky Link completed the modernization of the packet data serving node (PDSN) and the migration of data services traffic based on the Cisco ASR 5000 intelligent platform in the Voronezh, Vladimir and Krasnodar regions. The project, which will allow the operator to perform advanced functionality for filtering, distribution, prioritization and traffic management and quality of services (QoS), has been implemented by a team of Sky Link, Cisco and CPM, which is the project's system integrator. Earlier, a similar project was carried out in the Moscow region.

“The introduction of a new technical solution has allowed us to increase the bandwidth of the packet network, which is extremely important in the conditions of rapidly growing demand for multimedia and other high-speed services. Earlier, a similar project was implemented in the Moscow region, with plans for Izhevsk and Ryazan,” said Igor Litvak, deputy general director and operational director of Sky Link. “It should also be noted that intelligent functions for filtering, prioritizing and distributing traffic and managing quality of services (QoS) provide us with ample opportunities to provide new, including personalized services.”

“We are pleased that the experience and expertise of CPM specialists helped our long-term partner of Sky Link create a modern package core, which will become the basis for the further development of the operator,” said Andrei Borovkov, vice president of CPM. “The presence of a high-performance “intelligent” packet infrastructure is important both for the qualitative provision of traditional services and for the deployment of new generation applications.”

“Sky Link specialists made the right choice in favor of Cisco solution. The ASR 5000 system's support of various access technologies and packet core functionality for 2G / 3G / LTE networks together with integrated functions for in-depth traffic analysis will provide the operator with detailed control, flexible billing and subscriber session management, which, in turn, will allow the development of existing and the implementation of the new personalized services with minimal costs for expanding the network infrastructure, ”said Pavel Betsys, Cisco Russia / CIS business manager.

Support for various access technologies PDSN functions for 3G networks built on CDMA technology (including EV-DO Rev.A / Rev.B), as well as support for packet core node functions for 2G / 3G networks (SGSN and GGSN functions) and LTE networks (full support for MME, SGW and PGW functions) together with built-in service functions (in-depth analysis and traffic management, optimization of transport protocols, etc.) will give the operator the possibility of detailed control, flexible charging and subscriber session management, which, in turn, will allow to develop existing and introduce new personalized services with minimal costs to expand the network infrastructure ready for LTE implementation.

The Cisco ASR 5000 platform is a flexible solution that can be scaled as the subscriber base grows and new services are added. Cisco ASR intelligent networking services will enable real-time delivery of personalized services to users, as well as the development of new types of two-way business models. The high reliability of the platform in combination with the intelligent functions of load distribution between nodes provide stability and control of the specified parameters of service provision.

As part of the third annual Cisco Expo Learning Club (CELC) forum, held on June 30 in Moscow, the award ceremony was held for winners of the open competition of the best histories of using Cisco products and solutions in Russia and other CIS countries organized by Cisco. 28 projects were submitted for the competition. The panel of judges selected 18 works, six of them became winners. In assessing the work of the jury, consisting of specialists from Cisco, took into account the innovativeness of the project, its effectiveness and technological originality, as well as economic feasibility. The winners in the nomination “The best success story in the segment of large enterprises” are:

• System integrator СPM Ltd. with the project “Modernization of the core of the packet data network of the central branch of OJSC MegaFon (the author of the success story is the leading specialist of the technical department of the СPM Ltd. Yuri Shornikov);
• OJSC Moscow United Energy Company (OJSC MOEK) with the project of creation a distributed corporate cloud network (success story was made by the deputy director, head of the communications network and telecommunication systems operation department of OJSC MOEK Ivan Ananich);
• OJSC TNK-Nyagan with the project of introducing an integrated solution for IP-telephony in this company (the author of the success story is Alexey Razinkov, head of the IT department of TNK-Nyagan) The authors of the best works made presentations, demonstrating the competitive advantages of Cisco solutions with examples of real architectures that form the telecommunications network of a business. Winners of the competition were presented with Cisco commemorative diplomas and gift cards from Euroset.

The mobile operator Sky Link has completed the modernization of the packet data service node (PDSN - Packet Data Serving Node) and the migration of data services traffic to the Cisco ASR 5000 intelligent platform in the Moscow region. The project, which will allow the operator to perform advanced functionality for filtering, distribution, prioritization and managment of traffic and quality of services (QoS), has been implemented by a joint team of Sky Link, Cisco and CPM Ltd., Which has been the system integrator of the project.

“We are faced with the task of building a multi-standard network. PDSN modernization is an important step in the company's IT-infrastructure strategic development plan. Its implementation will improve the technical parameters of service provision and strengthen traffic management, which we began to use in content tariffs as the first among mobile operators in Russia, and later on - allow to switch to fourth-generation networks, ”says Andrey Lyapin, director of business units Sky Link Moscow and Sky Link Center.

Supports various access technologies for PDSN functions for 3G networks built on CDMA technology (including EVDO Rev.A / Rev.B), as well as support for packet core node functions for 2G / 3G networks (SGSN and GGSN functions) and LTE networks (full support of MME, SGW and PGW functions) together with built-in service functions (in-depth analysis and traffic control, optimization of transport protocols, etc.) will give the operator the possibility of detailed control, flexible billing and subscriber session management, which in turn will allow the development of existing and introduction of new personalized services with minimal costs to expand the network infrastructure ready for LTE implementation.

“It is planned that the next stage of implementation will be the launch of nodes in Voronezh, Vladimir and Krasnodar, and later in other regions. We are confident that Sky Link's specialists made the right choice and the capabilities of the Cisco ASR 5000 solution will be in demand not only for the provision of existing services of Sky Link, but also for future services based on LTE technology", commented Andrey Borovkov, vice-president of CPM Ltd.

“The launch of an innovative solution is an important milestone in the cooperation between Sky Link and Cisco. Sky Link is our strategic customer, and we are proud of the choice made by the first 3G operator in Russia. We hope that the use of ASR 5000 series equipment will allow the operator not only to create a high-performance packet infrastructure for servicing subscribers, but also to implement customer services that are new for the Russian market based on LTE infrastructure", said Pavel Betsys, CEO of Cisco Systems.

The Cisco ASR 5000 platform is a flexible solution that can be scaled as the subscriber base grows and new services are added. Cisco ASR intelligent network services will enable real-time delivery of personalized services to users, as well as the development of new types of two-way business models.

CPM announced it has received the status of a Cisco Mobile Internet Technology Authorized Technology Provider (ATP-MIT). Company employees have completed the necessary training and successfully passed the exams in accordance with the requirements of Cisco for partners for the implementation and support of solutions for mobile service operators to obtain this status. ATP-MIT Certified Partner Status was obtained by CPM as soon as possible after approval of the condition of its receipt for Cisco partners.

The expertise of the company's employees in the mobile Internet solution line has been developing since 2008, when CPM received the status of a partner of the company Starent Networks, as a result of the acquisition of which the newly formed division of Cisco Mobile Internet Technology Group was created. The Cisco ATP-MIT status also confirms the availability of the necessary technological base, resources and expertise of CPM company specialists in providing implementation, integration and professional technical support services for Cisco MiTG solutions.

CPM is the first and currently the only certified partner of Cisco Mobile Internet Technology ATP in Russia.

MegaFon completed the modernization of the packet core of the communication network and the migration of traffic to the Cisco ASR5000 platform in the Central Region. The project was implemented by a joint team of MegaFon, Cisco, and CPM Ltd., which acted as a system integrator of the project.

"In 2010, MegaFon integrated more than 3 thousand kilometers of fiber-optic communication lines, mostly backbone ones, and significantly expanded network capacity in the Central Region. This is another step towards our company’s leadership in providing wired and wireless broadband Internet access services”, said Valentin Polozenko, technical director of the Central Branch of MegaFon OJSC.

The project of implementing Cisco equipment on the telecommunications network of the MegaFon Central Branch is the result of many years of work by our specialists in promoting Starent / Cisco solutions on the telecommunications market in Russia and other CIS countries. The capabilities and performance of the central branch packet network core will significantly increase the quality and number of data transmission services for MegaFon subscribers, - said the Vice-President of CPM Ltd, Andrey Borovkov.

The Genesys Outbound interaction management platform was upgraded from preview mode to full mode in Skylink Contact Center. The new mode allows to increase the effectiveness of proactive contacts with customers and reduce the burden on operators. Provider of the solution was the CPM Ltd. company.

The delivery of Genesys Gplus Adapter for MS Dynamics CRM software for the Skylink contact center has been completed. This solution allowed Skylink to integrate the workplaces of contact center operators into a single client interaction management platform.

CPM has provided, installed and configured the equipment of the combined wireless data network node for MegaFon. With the commissioning of this node, which has high performance and meets the most modern requirements, the total data transfer rate in the MegaFon-Center network has increased by 4 times.

The equipment of the American company Cisco, the world leader in the field of network technologies, was installed and out into operation in the auto room of the Central branch of MegaFon. Today, MegaFon is the only company in Russia that launched this equipment into commercial operation, which can be used without additional modernization in LTE networks.

The mobile operator Sky Link starts servicing Moscow region subscribers in a unified contact center (UCC), and also starts receiving and processing calls from the North-West region in test mode. CPM is the supplier and integrator of the Unified Contact Center solution. The main platform for organizing the software and hardware of the contact center is Genesys software. The contact center of Sky Link was formed within the framework of creating a single federal operator based on regional operating companies in order to unify business processes and ensure uniform standards of customer service throughout the territory of presence.